Before contacting Sleeping-OUT please look at the FAQ below to see if your query has been answered before.
Frequently Asked Questions
We do not display contact details on the site. Click on the 'Request a Quote' button to send an enquiry. The establishment will communicate to you through the system.
The website provides comprehensive search facilities and over 8700 establishments to choose from. Please use the search facilities available to find accommodation that suits your requirements.
If your booking value is R10,000 or more you can get assistance by dialing (27) 21 7621543.
In order to cancel your booking, please contact Sleeping-OUT as follows:
- Email to firstname.lastname@example.org
- Phone call to +(27) 21 7621543
- Freecall using Skype
You will be required to pay the cancellation fee that may be applied by the establishment plus a 10% (excl vat) admin fee based on the total booking value.
Credit card bookings will always be refunded to your credit card.
The system monitors responses automatically and an email is generated to the establishment if they do not respond within 24 hours. Our support staff are also notified and if this email is not responded to they will make direct contact with the establishment to see what the problem is.
My question isn't answered here
If your question is not answered above please feel free to contact us using the details on the left and we will be more than happy to help you.