Contact Sleeping-OUT
Before contacting Sleeping-OUT please look at the FAQ below to see if your query has been answered before.
Frequently Asked Questions
Can I have the contact number of xyz establishment?
We do not display contact details on the site. Click on the 'Request a Quote' button to send an enquiry. The establishment will communicate to you through the system.
Can you find accommodation in xyz location or refer me to accommodation in the area?
The website provides comprehensive search facilities and over 8700 establishments to choose from. Please use the search facilities available to find accommodation that suits your requirements.
I need to arrange a large booking or conference and need some help.
If your booking value is R10,000 or more you can get assistance by dialing (27) 21 7621543.
I have made a payment to Sleeping-OUT but need to cancel my booking. How do I make the cancellation?
In order to cancel your booking, please contact Sleeping-OUT as follows:
- Email to support@sleeping-out.co.za
- Phone call to +(27) 21 7621543
- Freecall using Skype
You will be required to pay the cancellation fee that may be applied by the establishment plus a 10% (excl vat) admin fee based on the total booking value.
Credit card bookings will always be refunded to your credit card.
I have requested a quote from an establishment and have had no reply.
The system monitors responses automatically and an email is generated to the establishment if they do not respond within 24 hours. Our support staff are also notified and if this email is not responded to they will make direct contact with the establishment to see what the problem is.
My question isn't answered here
If your question is not answered above please feel free to contact us using the details on the left and we will be more than happy to help you.
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